Updated Date: January 1, 2022
We don’t collect or share any personal information, PERIOD.
Your Chatterbox Smart Speaker does not collect or share personal information. The rest of this document will explain why this is important, and talk about the steps that we take to protect your privacy.
HOW WE HANDLE YOUR INFORMATION
Information we never get
When you build, activate, teach and use Chatterbox, we do not collect any personal information from you via our products. We don’t know who you are and there is no way for us to link your requests to your device.
Information From Others
Our product does not use or have access to information about you from any other company, services or sources.
Information we throw away
There is some information that we cannot avoid reaching our servers. In these specific situations, we don’t save this information.
Device Logs. We automatically log only the most basic information about your Chatterbox Smart Speaker to local logs on your Chatterbox device. For example, when using your Chatterbox device, system and skill errors are logged to your device in the event that you need help or assistance with your device. We do not have access to your logs without user action. Logs can be sent from your Chatterbox to us, but only if you ask for this to happen. Logs are sent anonymously and not tied to your device. Logs contain only the 200 most recent lines of activity.
Location data. IP address or latitude and longitude may be sent with certain location-based requests (such as requesting local weather). We do not store this data and do not link it with your device.
Recorded Speech. Chatterbox only listens when the big yellow button is pressed. Once pressed, audio is recorded for 6 seconds, then sent to Chatterbox servers for transcription. Recorded audio is never saved and only stored in memory for processing, then discarded.
Chatterbox Services. When you use our Services, your audio commands are transmitted to Chatterbox servers for processing. We do not store audio recordings or any metadata about your audio commands including time, transcripts, IP address or location.
Information we anonymize
Speech to Text. We use third party services for speech-to-text transcriptions but anonymize all requests under a common “chatterbox” user. From the point of view of our speech-to-text provider, no metadata is provided or logged, nor do we share data for which we are charged a premium fee.
Text-to-speech. We anonymize all text-to-speech requests under a common “chatterbox” user. We do this to protect our users from the collection of private data by third parties.
Location Data. For location-based requests, location data (IP address or latitude and longitude) is used only to make the request and is never saved. We further anonymize all requests by interacting with the location data provider as “chatterbox,” rather than as individual users.
Persistent Identifiers. Devices have unique identifiers. These can not be linked to you personally. We do not store any persistent identifiers that can be used across other sites or products. We ONLY use the unique identifiers to route requests back to the devices that they came from.
Information we keep
We know if a device is online or not. Devices need to be paired with our server in order for Chatterbox services to process requests.
Information Shared
NOTHING. We do not store or share personal information via our product. Our product does not utilize information from any other third-party services or sources.
We may share aggregated and/or anonymized data with others in the event that the company merges with another entity or is acquired by a parent company.
Use of Personal Information
We do not collect or store personal information via our product. This is in compliance with FERPA and COPPA standards in that we do not collect or utilize data related to educational records or personal identifiable information.
Feedback
I, Kevin Elgan, am the founder of Chatterbox and personally wrote this privacy policy. If you have any questions or concerns, I would love to address them. Please email me at kevin[at]hichatterbox.wpenginepowered.com